Warranty
Warranty service is available in most of the products in Care For You. CPAP products enjoy 2 year free warranty service, while the masks and accessories enjoy 90 days warranty service. Health care monitor products enjoy 1 year warranty service. For details, please refer to the product details.
Product Maintenance
Any damage of product(s) within warranty period can be repaired for free. However, extra fee is charged for replacing parts. Care For You reserves the right to request additional maintenance fees in the following cases:
1. The product was damaged out of misuse, negligence, accident and natural disaster;
2. The product have been opened, repaired or modified by external technician(s);
3. The serial number was altered, effaced or removed;
4. The product is not properly installed according to the official instructions provided;
5. Misuse, self-modifying and self-repairing, not following the instruction of use or specified powered source leading to damage;
6. Mechanical aging
Once warranty period expired, extra charges are required for maintenance service. Customer could contact us for more details. The replaced or repaired section(s) of all repaired products enjoy 90 day of warranty. If the product warranty is longer than 90 days, depend on whichever is longer.
All products should be sent to any stores for maintenance in person.
If product(s) is/are being self-modified or self-repaired, the product(s) would not be covered by the warranty.
7-10 working days are needed in order to finish the maintenance. We would contact the customers by phone upon completion.
Address of Maintenance Service Centre:
1. Unit B, 27/F, Railway Plaza, 39 Chatham Road South, Tsim Sha Tsui
Hotline: 2366 0707
2. Rm1903A, 19/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay
Hotline: 3520 0909